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Frequently Asked Questions







Payments
We accept only Paypal payment. Once we receive the payment, we usually ship the order within 24 business hours.
If you don't have Paypal account and have only Credit card, please contact us.
We can send the payment request through papyal.com and you would be able to pay without Paypal login.

Shipping & Delivery
We usually ship the paid order within 24 business hours.
We can ship to worldwide. We can use DHL, Fedex and EMS. We usually use DHL mainly.
The delivery time usually takes only 2-4 days to USA, UK, Australia, Germany, and all major countries.
Shipping fee is included in our products' prices.
But in case that the import customs duty and tax is charged to you, we don't cover your import customs duty and tax.
We are not sure that you can avoid the duty and tax, But we can try our best for you.
We usually put the lower value in the shipping label invoice. (contact us about the detail.)

If you have any more inquiry, please contact us. info@konovaphoto.com

Returns & Refunds
If you're not pleased with your purchase, we'll be happy to make an exchange or refund the product within 10 days.
Item will be refunded less 5% restocking/service fee.
For any exchange or refund, the product must be in its original condition, including the box, bar code, packaging, and all accessories.

If an item received was damage or defective, please notify us within 3 days of receiving. info@konovaphoto.com

Invoice Request
If you need the invoice for the tax purpose, please contact us.
We will make an invoice PDF file and send you via email.

Product Part Request
If you need a part of our product, please contact us with the picture of the part.
We will let you know whether we can sell or not and how much it is.

Difference between Basic and Smart controller
Infinite endless movement is possible with both the Basic controller and the Smart controller.
The big difference between the Basic and the Smart controller is capability of time-lapse and display screen.
You can do time-lapse with the Smart controller because the Smart controller can control the camera shutter directly.
Time-lapse procedure
move-stop-focus-shoot-waiting-move-stop-focus-shoot-waiting-move-stop-focus-shoot-waiting
you can set the duration time of each steps.

- MOVE(1-7mm, Pan 0.2-1 degree, Tilt 0.2-1 degree per one frame)
- WAIT(1-65,000sec)
- FOCUS(FocT, 0-59sec)
- SHOT(ExpT, 1/30-60sec)
- Shot Wait(0-10sec)

Do you ship to my country?
Yes, we can ship to all of the countries, worldwide.
United States, United Kingdom, Canada, Australia, Russia, Germany, France, Spain, India, Japan,
Italy, China, Malaysia, Netherlands, Philppines, Taiwan, Czechia, Romania, Denmark, Switzerland,
Indonesia, New Zealand, Singapore, Turkey, Greece, Ukraine, Chile, Austria, Portugal, Saudi Arabia,
Thailand, Brunei, Georgia, Hong Kong, Norway, Poland, Sweden, Argentina, Belgium, Hungary, Kazakhstan,
Peru, Slovakia, United Arab Emirates, South Africa, Armenia, Colombia, etc.. All of the countries, Worldwide.